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Jobs at Lotame

Client Services Manager

Location: Mumbai, India

Department: Client Success

Type: Contracted

Min. Experience: Mid Level

Lotame is a top player in the Data Management Platform (DMP) market with a background steeped in data collection, targeting, and advertising related technologies, and we are building on that legacy by continuing to extend our products in new and exciting ways.   We’re hiring a contract Client Services Manager to work in our India office.  The position will be responsible for all aspects of client management and success; ensuring client adoption, engagement, usage and growth. 

 

Duties and Responsibilities:

  • Create and maintain strong relationships across multiple levels of a client’s organization.
  • Develop a deep understanding of the client’s business goals. 
  • Maintain active dialogue with clients through weekly meetings.
  • Analyze and address inbound client requests to ensure client satisfaction, client engagement and product usage. 
  • Communicate client feedback and product requests to internal teams.
  • Partner with Sales team to up-sell premium services and achieve 100% renewal rate.
  • Collaborate with multiple teams to deliver results and execute business initiatives.

Education / Experience:

  • Bachelor degree required.
  • 3+ years of client-facing experience.
  • 1 or more years in ad operations or a SaaS based business preferred.
  • Experience delivering and optimizing online advertising campaigns across Demand-Side Platforms preferred
  • Ability to manage multiple projects and clients simultaneously.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills and team-first attitude.
  • Effective decision-making/problem-solving skills.
  • Strong knowledge of ad technology, online advertising and the digital space in general.

About Lotame:
Lotame is the Cross-Device DMP for Maximum Audience Impact— helping publishers, marketers and agencies maximize the way they collect, unify, protect, and activate audience data on any device. Leveraging the industry’s most robust audience management engine, they’re able to intelligently monetize data, create premium properties, target more efficiently, and drive higher campaign performance and revenue. We’re dedicated to constant innovation, and helping our clients take full advantage of big data. Together, we’re doing things that others haven’t thought of yet. To learn more, visit lotame.com.

Lotame is a member of the Network Advertising Initiative (NAI), the Interactive Adverting Bureau (IAB), and the Online Publishers Association (OPA).

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