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Jobs at Lotame

Client Success Manager

Location: New York, NY

Department: Client Success

Type: Full Time

Min. Experience: Experienced

Lotame is a top player in the Data Management Platform (DMP) market with a background steeped in data collection, targeting, and advertising related technologies, and we are building on that legacy by continuing to extend our products in new and exciting ways. We’re hiring a Client Success Manager to work in our New York, NY office.

 

Position Summary:

Make an impact and be a part of a game changing technology platform in the data driven display vertical of advertising on the web. The position will be responsible for all aspects of client management and success; ensuring client adoption, engagement, usage and growth across our book of clients.

You will work directly with some of the world’s largest online publishers, top-tier marketers and agencies to deliver best-in-breed client service.

 

Duties and Responsibilities:

  • Train clients on platform, focusing on specific applications and features that will improve the client’s core business objectives.
  • Analyze and address inbound client requests to ensure client satisfaction, client engagement, and product usage.
  • Communicate client feedback and product requests to internal teams.
  • Collaborate with multiple teams to deliver results and execute business objectives.
  • Understand the account map for each client, identifying key touch points for various Lotame stakeholders.
  • Partner with Sales team to upsell premium services and achieve target renewal rate.
     

Education / Experience:

  • Bachelor's degree required.
  • 3+ years of client-facing experience.
  • 1 or more years in ad operations or a SaaS based business preferred.
  • Experience delivering and optimizing online advertising campaigns across Demand-Side Platforms preferred
  • Ability to manage multiple projects and clients simultaneously.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills and team-first attitude.
  • Effective decision-making/problem-solving skills.
  • Strong knowledge of ad technology, online advertising and the digital ecosystem.

 

About Lotame:

Lotame is a top player in the Data Management Platform (DMP) market with a background steeped in data collection, targeting, and advertising related technologies, and we are building on that legacy by continuing to extend our products in new and exciting ways. 

Lotame is the Cross-Device DMP for Maximum Audience Impact— helping publishers, marketers and agencies maximize the way they collect, unify, protect, and activate audience data on any device. Leveraging the industry’s most robust audience management engine, they’re able to intelligently monetize data, create premium properties, target more efficiently, and drive higher campaign performance and revenue. We’re dedicated to constant innovation, and helping our clients take full advantage of big data. Together, we’re doing things that others haven’t thought of yet. To learn more, visit lotame.com.

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